Most items are made to order, so time is required to make and process each piece individually. All items are typically shipped within 1-2 weeks after payment is received unless purchase is a custom order or otherwise stated. 'READY TO SHIP' items ship within 1-2 business days from the date of order. If you would like your Christina Nicole piece rushed, please message us and additional fees will be added to your order, this includes a rush on processing the order and expediting the delivery date. We cannot guarantee any delivery dates without prior communication.
We desire to be environmentally responsible even in our packaging + shipping practices. Therefore, all items are gift-wrapped in recycled kraft boxes with anti-tarnish wrapping paper. To reduce on waste, we package all items together and do not include receipts in the packaging unless individual wrapping is requested by the buyer. We send receipt notifications through email to save on paper and encourage you to keep the email receipts instead of a printed copy. If you're wanting a piece to arrive by a specific date or time frame, please contact us before purchase to ensure delivery by the desired date is possible.
Our domestic packages are shipped USPS Priority to ensure their delivery is prompt, trackable and insured up to $100. If you would like to add additional insurance to the shipment, please message us before purchase.
Our international shipping has recently changed: Standard international shipping is now USPS Priority International which arrives in approximately 5-10 business days and includes up to $50 insurance. International tracking is only available with USPS International Express. If you would like to add additional insurance to the shipment, please message us before purchase. While we still offer first class international, we highly recommend standard shipping option of International Priority to ensure your package isn’t lost en-route and arrives promptly. *We do not replace lost or stolen packages.
All items are handmade by us, packaged by us, and wrapped securely. If a piece arrives damaged, please let us know immediately and we will gladly send a replacement piece. Please note: We are not responsible for lost or stolen packages while en route, unless the package is insured for the retail amount. Therefore, we are unable to replace lost or stolen packages.
REFUNDS + EXCHANGES
All pieces are handmade individually with attention to detail, durability and quality. As independent artisans, we're unable to accept returns or exchanges. But if for whatever reason, you're unhappy with your purchase, please let us know and we'll accommodate to the best of our ability. Each piece of jewelry we make is a little part of our story, one you're invited to share in. We value honesty and character; if something arrives damaged or not as you thought, send us a message and we'll be sure to resolve the issue for you.